The Student Assessment Guide and Learning Plan describes the evidence required to be competent in this unit.
You can track your progress by comparing it against unit requirements and at every stage of your learning and study. You can also get support from your iTAFE mentor and advisor.
Assessment here
Study Guide
There are many ways that you might choose to make your way through the unit. The diagram and suggested sessions (below) will help to plan your learning through the Monitor Work Operations unit. The sessions outlined below are a suggestion only - you may have another way that you prefer to study.
Session 1 - Monitor & Improve Workplace Operations - PINK tiles
This includes:
- Process of monitoring work operations
- Monitoring workplace operations
- Grooming
- Communicating expectations
- Monitoring behaviour & productivity
- Setting targets
- Quality assurance
- Australian standards
- SOP’s
A few points to think about for your blog:
Why is it important to monitor workplace operations on an ongoing basis?
Briefly describe the methods you apply to monitor operations in your workplace.
Session 2 -Plan & Organise Workflow - AQUA tiles
This includes:
- Planning & organisning workflow
- Descrition & examples of a workflow
- Planning a workflow
- Customer service workflow
- Service workflows
- Time constraints
- Managing workflow
- Delegation
- Delegation process
- Benefits of delegation
A few points to think about for your blog:
List the benefits to be gained by maintaining a list of set tasks?
Why is it important to carefully map the existing competencies of staff to organisational needs?
Session 3: Monitor & Support Team Members - YELLOW tiles
This includes:
- Communication workflows
- Maintain workplace records
- Performance reviews
- Making decisions
- Decision making process
- Effective decision making
A few points to think about for your blog:
Explain a situation where staff have assisted you to identify opportunities for improvement.Identify one change your workplace has made in recent years in response to emerging industry trends and practices.
List five examples of operations records that you are required to maintain in your workplace.
Session 4: Solve Problems & Make Decisions - RED tiles
This includes:
- Problems that require decisions
- Types of decision makers
- Guidelines for decision makers
- Problem solving principles
- Types of problems in the workplace
- The problem solving processe workers
A few points to think about for your blog:
List four ways that you can involve staff in the problem solving process.List three benefits of involving staff in the problem solving process.
What should you do when a team member raises a problem? Explain why
Would you like to attend some online courses for this unit?
No comments:
Post a Comment